Terms of service

1. Acceptance of Quote: This quotation is valid for thirty (30) days unless otherwise stated. A signed quotation or affirmative acceptance by checking the customer acceptance box is required before Premier Print Source begins artwork, proofing, order processing, procurement, or production. Acceptance of the quotation constitutes acceptance of these Terms & Conditions.

2. Pricing: Prices are based on the specifications provided at the time of quotation. Changes to artwork, quantities, materials, freight, tariffs, production methods, delivery requirements, or other customer requirements may result in revised pricing and/or schedule.

3. Payment Terms: Unless otherwise stated, payment is due in full prior to production or upon receipt of invoice. Open credit terms are available only to approved customers. Premier Print Source may require full or partial payment in advance. Past-due balances may be subject to a finance charge of 1.5% per month (18% annually), or the maximum lawful rate, plus permitted collection costs and attorney's fees.

4. Deposits: Custom manufactured products, imported products, special-order materials, and other designated orders may require a deposit before production or procurement begins.

5. Proof Approval: Production will not begin until written or electronic approval of the final proof is received. The customer assumes responsibility for approved artwork, including spelling, grammar, layout, colors, dimensions, quantities, specifications, and production details. Changes after approval may result in additional charges and delays.

6. Color Variations: Exact color matching cannot be guaranteed. Color may vary due to equipment, inks, substrates, coatings, production methods, environmental conditions, manufacturing locations, and in-house versus overseas production. Reorders, especially jobs produced months or years earlier, may vary from prior runs. When color matching is important, the customer should provide an approved physical sample, PMS/Pantone reference, or other agreed color standard. Without such a reference, reasonable color variation will not be considered a defect.

7. Production Schedule: Production schedules and quoted lead times begin only after receipt of quote acceptance (signature or checked acceptance box), approved production-ready artwork, final proof approval, required payment or credit release, and all necessary production and shipping information. Delivery dates are estimates unless expressly guaranteed in writing by authorized management.

8. Shipping: FOB Shipping Point unless otherwise stated. Risk of loss transfers to the customer upon delivery to the carrier. Freight charges, accessorial charges, address corrections, storage, redelivery, and other carrier charges may be passed through to the customer.

9. Imported Products: Pricing for imported products is based on current freight, tariffs, customs duties, exchange rates, governmental regulations, and related costs. Increases occurring before shipment or delivery may be passed through to the customer.

10. Customer Artwork / Production-Ready Files: Unless design or artwork services are specifically included in the quotation, pricing assumes the customer will provide production-ready artwork meeting Premier Print Source requirements. Files requiring design, recreation, cleanup, vectorization, color correction, resizing, font work, bleed, layout, or other production preparation may incur additional charges and delays.

11. AI-Generated Artwork: AI-generated or AI-rendered artwork is not automatically considered production-ready. Such files must meet required format, resolution, dimensions, bleed, color, font, vector, and other applicable production specifications. Required corrections or file preparation may be billed to the customer.

12. Artwork Rights: Customer warrants that it owns or is authorized to reproduce all submitted artwork, trademarks, logos, images, copy, and other content, and agrees to indemnify and hold Premier Print Source harmless from related third-party claims.

13. Changes / Change Orders: After quote acceptance, changes to specifications, quantity, artwork, colors, production method, delivery date, shipping, or price may require a revised quote or written change order. Production timing will be re-confirmed after the change is approved.

14. Claims: Claims for shortages, defects, or shipping damage must be reported in writing within seven (7) calendar days of delivery. Customer must retain affected goods, packaging, and supporting documentation for inspection or carrier claim purposes.

15. Warranty: Products are warranted only against defects in workmanship, subject to applicable industry tolerances and the limitations stated in these Terms & Conditions.

16. Limitation of Liability: Premier Print Source's liability is limited, at its sole discretion, to repair, replacement, or credit of the purchase price of the specific defective product or service. Premier Print Source will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost sales, profits, revenue, business interruption, goodwill, delays, or third-party claims. Maximum liability will not exceed the amount paid for the product or service giving rise to the claim.

17. Cancellation / Storage / Force Majeure: Orders cancelled after production, procurement, artwork, or other billable work begins are subject to costs incurred. Finished goods held more than thirty (30) days may be subject to storage charges. Premier Print Source is not liable for delays or failure caused by circumstances beyond its reasonable control.

18. Governing Law / Dispute Resolution: These Terms & Conditions are governed by California law. The parties will first attempt good-faith resolution of any dispute, followed by non-binding mediation in Orange County, California. If unresolved, legal action must be brought exclusively in state or federal courts located in Orange County, California. The prevailing party may recover reasonable attorney's fees, court costs, and other expenses to the extent permitted by law.